People


Douglas Wakefield, PhD

Interim Director, Center for Health Care Quality
Professor Emeritus, Health Management and Informatics
Dr. Wakefield came to the Center for Health Care Quality in August 2005 to take the reins as the CHCQ Director. His research program is focused on patient care quality, safety, and value improvement, with a particular emphasis in acute care hospitals. He has extensive experience evaluating HIT implementation and its impacts on patient care quality and safety, as well as on the healthcare professionals using this technology.

Linda Headrick, MD, MS

Director, Program in Education Innovation and Improvement
Helen Mae Spiese Distinguished Faculty Scholar
Professor of Medicine
Dr. Headrick has been with the University of Missouri-Columbia since May 2002. Her primary research interest lies in the application of continuous quality improvement to health professions education. At MU, she is responsible for the undergraduate, graduate, and continuing medical education programs for the School of Medicine. Dr. Headrick serves as professional representative to the Institute for Healthcare Improvement's Health Professions Education Collaborative.

Koby L. Clements, MBA

Deputy Director of Operations, Center for Health Care Quality
Adjunct Instructor, Health Management and Informatics
Koby Clements received both his B.S. in Industrial Engineering and MBA from the University of Missouri. Koby joined CHCQ in August 2009 and works primarily with improvement teams within MUHC. He has worked with teams throughout the health care system as a process and quality improvement consultant and facilitator as well as to provide improvement analytic services. He is also an Adjunct Instructor in the Master of Health Administration program at MU teaching Lean Six Sigma methodology. Koby is a graduate of Intermountain's Advanced Training Program, the PI-LDP (Fall 2009 cohort) and Facilitator Training programs, received training in Cerner EHR database tools and Tableau, Lean methods, and previously served on the Missouri Quality Award Board of Examiners. Prior to joining CHCQ, Koby worked in distribution as an industrial engineer and as a member of a financial data and web reporting services team. Connect with Koby on LinkedIn.

Eric Franks, MHA, MSHI

Coordinator, Quality Management, Center for Health Care Quality
Eric Franks received a dual Masters in Health Administration and Informatics from the University of Missouri. Eric joined CHCQ in May of 2012 as a Research Analyst and works primarily with improvement teams within MUHC. Eric is the lead for all CHCQ Educational Programs. Eric is proficient in health care related data analysis and presentation. Prior to joining CHCQ, Eric worked in financial services and with the VA.

K. Morgan Davis, MHA

Coordinator, Quality Management, Center for Health Care Quality
Morgan Davis joined CHCQ after completing her MHA at the University of Missouri in May 2014. Morgan has worked previously in MUHC's Radiology Department and as an intern at Texas Children's.

Diane Marksberry

Executive Staff Assistant, Center for Health Care Quality
Diane Marksberry joined CHCQ in August 2015. She has over 25 years combined of administrative and office management experience from the Kansas City area. Her primary responsibilities in the Center involve coordinating all Center activities and events and providing direct assistance to the Director.

Laura Burnett, MBA

Associate Director of Clinic Operations, University of Missouri Health Care
Laura Burnett received her BS in Health Service Management from University of Missouri and MBA from William Woods College. Laura joined University of Missouri in February 2005 and presently is the Associate Director of Clinic Operations. Laura is a graduate of the PI-LDP, Lean, and Institute of Healthcare Leadership. Laura has extensive experience advising for the CHCQ performance improvement teams where she continually guides teams on improving their process, safety, and value for the patient, staff, and families.

Karen Cox, RN, PhD

Manager, Quality Improvement & Patient Safety, University of Missouri Health Care
Dr. Cox has been with the Office of Clinical Effectiveness (OCE) at the University of Missouri since its inception (in 1997). Her areas of practice and research include population-based clinical outcomes improvement, healthcare operations redesign, organizational culture change as it relates to patient safety, and faculty, student, and staff curriculum development and instruction. In addition to working with CHCQ core faculty and staff on quality improvement research initiatives, Dr. Cox is a lecturer and advisor for CHCQ's Performance Improvement Leadership Development Program (PI-LDP).

Laurel Despins, RN, PhD, ACNS-BC

Clinical Nurse Specialist, Medical Intensive Care Unit
Project Director, Office of Clinical Effectiveness, University of Missouri Health Care
Dr. Despins has been with the University of Missouri since 1994. She has done research in patient safety and patient risk detection. She is active in addressing patient safety issues within the medical ICU and University Hospital as well as leading quality improvement projects in inpatient glycemic management. Dr. Despins has a joint appointment with the Sinclair School of Nursing and has been a co-teacher for their quality improvement and patient safety graduate course.

Kristin Hahn-Cover, MD

Medical Director of the Office of Clinical Effectiveness, University of Missouri Health Care
Chief Quality Officer, University of Missouri Health Care
Assistant Professor of Clinical Medicine, Department of Internal Medicine, University of Missouri School of Medicine
Dr. Hahn-Cover, a general internist, came to the University of Missouri in 2000 as a primary care physician. She became interested in quality improvement through her work as an associate program director for the University of Missouri internal medicine residency program, ultimately joining the Office of Clinical Effectiveness as Associate Medical Director, and is now the Medical Director. To further her improvement training, Dr. Hahn-Cover completed the accelerated Advanced Training Program at Intermountain Healthcare's Institute for Health Care Delivery Research in 2009. She serves on or leads several quality improvement teams and is involved with the system's efforts to implement computerized provider order entry (CPOE).

David Moxley, MLS

Associate Director for Executive Programs, Health Management and Informatics, University of Missouri
David Moxley is a Clinical Instructor, Associate Director of Executive Programs, and Director of Education Technologies in the department of Health Management and Informatics. His areas of expertise include information retrieval, controlled vocabularies, and learning technologies.

Eric Rosenhauer, MBA, MHA

DAssociate Director, Performance Improvement, University Physicians
Director of Performance Improvement, University of Missouri Health Care and University of Missouri School of Medicine
Eric Rosenhauer's professional experience and background are in operations management and continuous improvement. A former GE Master Black Belt, he has published and consulted in Six Sigma and Lean improvement methodologies. Given this expertise, Mr. Rosenhauer serves as the primary lecturer and advisor for the Lean teams. He is also a lecturer and advisor for CHCQ's Performance Improvement Leadership Development Program (PI-LDP).

Sue Scott, PhD, RN, CPPS

Manager, Patient Safety & Risk Management, University of Missouri Hospital and Clinics
Sue Scott currently serves in the role of Patient Safety Officer for University of Missouri Health Care. She has over 30 years of nursing experience in Neonatal Intensive Care, neonatal-pediatric transport services, legal nurse consulting, quality improvement, and patient safety. Susan's research interests include understanding the second victim phenomenon in an attempt to develop effective institutional support networks to help meet interdisciplinary professionals support needs in the aftermath of unanticipated clinical outcomes and events. She serves as Primary Investigator on several Qualitative Research Projects focused on inter-professional second victim support strategies and is coordinator of the University of Missouri Health Care's peer support network, the forYOU team. Along with collaborating with CHCQ core faculty on MUHS improvement initiatives, Ms. Scott serves as both a lecturer and advisor for CHCQ's Performance Improvement Leadership Development Program (PI-LDP).

Thomas Selva, MD, FAAP

Pediatrics Division Director, University of Missouri Health Care
Associate Chair for Clinical Quality, Department of Child Health, University of Missouri School of Medicine
Chief Medical Information Officer, University of Missouri Health Care
Medical Director, Tiger Institute
Professor of Clinical Child Health, University of Missouri School of Medicine
Dr. Selva received his M.D. degree from the University of Mississippi School of Medicine and completed a residency in pediatrics at the MU School of Medicine. He is board-certified in pediatrics and a member of the board of directors of the Missouri chapter of the American Academy of Pediatrics. In addition to serving as chief medical information officer of the University of Missouri Health System and medical director of the Tiger Institute, he is a professor of clinical child health in the MU School of Medicine and serves as chief of the Division of General Pediatrics, associate chair for clinical quality in the Department of Child Health, and medical director of ambulatory care for University of Missouri Health Care. Selva is the recipient of numerous awards and honors, including Best Doctors in America 2011-2012, 2009-2010, 2007-2008, 2005-2006, 2003-2004 and 2001-2002; the William A. Altemeier III Excellence in Teaching Award, 2004; and the Medical Student Affairs Council Distinguished Teaching Award, 1992 and 1993.

Phil Vinyard

Clinic Manager, University Physicians

Stevan Whitt, MD, FACP

Chief Medical Officer, University of Missouri Health Care
Senior Associate Dean for Clinical Affairs, University of Missouri School of Medicine
Associate Professor of Clinical Medicine, Divisions of Pulmonary and Critical Care Medicine
Environmental Medicine, and Infectious Diseases, University of Missouri School of Medicine
Dr. Whitt received his M.D. degree from MU in 1994. Whitt completed a residency in internal medicine and fellowships in infectious diseases and critical care medicine, all at the MU School of Medicine. He is board-certified in neurocritical care, as well. He currently serves as chief medical officer for University Health System and chief of the Division of Pulmonary and Critical Care Medicine in the MU School of Medicine. Whitt also serves as director of the Organ Donation Team for the University of Missouri Health System. Whitt has received numerous honors and awards during his tenure at the School of Medicine, including the "Outstanding Faculty Teacher" award in 2011-2012, 2009-2010, 2008-2009, 2007-2008, 2006-2007, 2005-2006 and 2002-2003.

Mary Williamson, RN

Nurse Manager, Surgical Oncology and ICU, University of Missouri Health Care
Ms. Williamson completed CHCQ's PI-LDP training in 2008 and has since worked with CHCQ faculty and staff on several quality improvement projects within MUHC, which includes projects on proactive pain management, implementation of the bedside nurse handoff, and improvement of the food tray retrieval process.

Sue Boren, MHA, PhD

Director of Graduate Studies, Department of Health Management and Informatics, University of Missouri School of Medicine
Associate Professor, Department of Health Management and Informatics, University of Missouri School of Medicine
Dr. Boren received her PhD in Educational Leadership & Policy Analysis from the University of Missouri in 2004. Her major research interest is the appropriate use of information technology to facilitate evidence-based, self-care behavior change in chronic illness. She has worked with CHCQ core faculty on grants and continues to collaborate with CHCQ core faculty and other CHCQ investigators on research initiatives..

Carla Dyer, MD

Assistant Professor of Clinical Child Health, Pediatric Hospitalist Medicine, University of Missouri School of Medicine
Dr. Dyer received her MD from the University of Missouri School of Medicine. Beginning January 2009, Dr. Dyer assumed the role of Director of the Interprofessional Curriculum (IPC) in Patient Safety, Quality Improvement, and Teamwork, which brings together health management, nursing, medical, pharmacy, and respiratory therapy students into a four week patient safety/quality of care curriculum. Dr. Dyer's research focus is on interprofessional training and the use of simulation in interprofessional training. She was awarded a grant from the Institute for Healthcare Improvement to investigate a new integrated curriculum aimed at placing medical student-nursing student dyads at the patient bedside to collaborate on the assessment of their patients' fall risk and provide recommendations to improve patient safety and care quality on the medical/surgical units at University Hospital.

Lanis Hicks, PhD

Professor Emeritus, Department of Health Management and Informatics, University of Missouri School of Medicine
Dr. Hicks, a health economist, has research interests in rural health, workforce requirements, and economic evaluations. A component of this research has been the development of general indicators of physician requirements and, specifically, detailed analyses of the changing specialty and geographic distribution of physicians.

Kim Hoffman, PhD

Associate Dean of Education Evaluation and Improvement, University of Missouri School of Medicine
Research Assistant Professor, Department of Family & Community Medicine, University of Missouri School of Medicine
Dr. Hoffman has been with the University of Missouri School of Medicine since 1998. She received her PhD in Educational Leadership & Policy Analysis from the University of Missouri. Her research interests include the influence of context in clinical teaching, developing new assessment strategies, and Portfolios to Promote Reflection and Assessment. At MU, she leads the Medical School's efforts in the design and implementation of measurements for teaching and learning, the interpretation of results, and their use in the improvement of our education programs.

Robert Lancey, MD

Assistant Professor of Clinical Medicine and Pediatrics, University of Missouri School of Medicine
Director, Division of General Internal Medicine, University of Missouri Health Care
Program Director, Medicine/Pediatrics Residency Program, University of Missouri School of Medicine
Dr. Lancey wears many hats within the University of Missouri Health Care System. An area of inquiry that has brought him to CHCQ is in the use of simulation to improve first year residents' comfort level and knowledge when dealing with situations that medical school may not have prepared them for, such as breaking bad news, child seizures, and cardiac arrest. Dr. Lancey also participated in and has served as an advisor for CHCQ's PI-LDP program.

David Mehr, MD, MS

Professor and Director of Research, Department of Family and Community Medicine, University of Missouri School of Medicine
Director, Fellowship in Geriatric Medicine, University of Missouri School of Medicine
Dr. Mehr joined the University of Missouri faculty in 1992. He received his MD degree from the University of California at San Francisco School of Medicine (1976). His research has focused on lower respiratory infections in nursing home residents, quality of care in nursing homes, end-of-life care, and most recently on using health information technology to improve chronic illness care. He is active on several quality improvement teams, including the hip fracture team, which he leads. Dr. Mehr also serves on CHCQ's advisory board.

William Steinmann, MD, MSc

Professor of Medicine, University of Missouri School of Medicine
Dr. Steinmann joined the Department of Medicine at the University of Missouri's School of Medicine in 2006. He is a senior faculty member with extensive experience as clinician, educator, researcher, and administrator. He has established and overseen the development and management of research centers and research training programs for both faculty and trainees. His research methodological focus is in the area of clinical epidemiology and health services research. Dr. Steinmann is currently collaborating with Dr. Doug Wakefield on an AHRQ funded grant regarding verbal orders.

Bonnie Wakefield, PhD, RN, FAAN

Investigator, VA HSR&D Center for Research on Implementation of Innovative Strategies in Practice, Iowa City VA Medical Center
Associate Research Professor, Sinclair School of Nursing, University of Missouri
Dr. Wakefield holds appointments as a Research Associate Professor in the School of Nursing at the University of Missouri and serves as an investigator within the Iowa VA. Her program of research focuses on adverse events in acute care settings, including medication administration errors and functional outcomes in frail elderly patients and application of innovative telehealth strategies to improve health care delivery. She is currently collaborating with Dr. Doug Wakefield on an AHRQ-funded grant regarding verbal and telephone orders.

Sue Boren, MHA, PhD

Assistant Professor, Department of Health Management and Informatics, University of Missouri School of Medicine; Research Health Scientist, Health Services Research & Development Program, Harry S. Truman Memorial Veterans' Hospital

Karen Edison, MD

Philip C. Anderson Professor and Chair, Department of Dermatology; Medical Director, Missouri Telehealth Network; Director, MU Center for Health Policy

Kristofer Hagglund, PhD

Associate Dean, Health Professions

Kristin Hahn-Cover, MD

Chief Quality Officer, MUHC; Medical Director of the Office of Clinical Effectiveness; Assistant Professor of Clinical Medicine Department of Internal Medicine

Lanis Hicks, PhD

Professor Emeritus, Department of Health Management and Informatics, University of Missouri School of Medicine

David Mehr, MD, MS

Professor and Director of Research, Department of Family and Community Medicine

Louise Miller, PhD, RN

Associate Clinical Professor, Sinclair School of Nursing

Thomas Selva, MD, F.A.A.P

Director, General Pediatrics Division; Associate Chair for Clinical Quality, Department of Child Health; Chief Medical Information Officer for University of Missouri Health Care; Professor of Clinical Child Health, University of Missouri School of Medicine

Eduardo Simoes, MD, MSC, DLSHTM, MPH

Chairman, Department of Health Management and Informatics at the University of Missouri School of Medicine

Bonnie Wakefield, PhD, RN

Director, Health Services Research, Harry S. Truman Memorial Veterans Hospital

Greg Worsowicz, MD, MBA

Chairman and Associate Professor, Physical Medicine and Rehabilitation

The following individuals have participated in Intermountain Healthcare's (IHC) Advanced Training Program (ATP). This is either a 10-day or 20-day training program that trains health care professionals who will teach, implement, and investigate quality improvement, outcome measurement, and management of both clinical and non-clinical processes. CHCQ Fellows are active participants in PI-LDP either as advisors to projects, lecturers, or executive sponsors.


About the ATP experience, one CHCQ Fellow stated:

"I feel like the whole experience was transforming for me professionally. I am less likely to jump into a project but reflect on whether this is THE project to work on at this time. My planning for solutions, which used to be jumping right in with a solution, is lengthier with good ideas not lost, many ideas sometimes utilized together or in succession, and with the help of experts (those close to the problem)."

Julie Brandt, PhD
Steve Calloway, RPh
Gordon Christensen, MD
Koby Clements, MBA
Ousama Dabbagh, MD
Kevin Dellsperger, MD, PhD
Anne Fitzsimmons, MD
Eric Franks, MHA, MSHI
Kristin Hahn-Cover, MD
Leslie Hall, MD
John Hornick, RN, MSN
John Lauriello, MD
Kyle Moylan, MD
Carol Nierling, RN
Matthew Robinson, MD
Eric Rosenhauer, MHA
Sue Scott, RN, MSN
Tom Selva, MD
Niranjan Singh, MD
Harjyot (Joe) Sohal, MD
Doug Wakefield, PhD
Stevan Whitt, MD
Greg Worsowicz, MD, MBA

Saniya Bhusari

Master of Health Administration Candidate, 2017
University of Missouri School of Medicine
Saniya is currently pursuing a Master of Health Administration. She completed an internship at Emory Healthcare in during the summer of 2016.

Phil Reisman

Master of Science in Health Informatics Candidate, 2017
University of Missouri School of Medicine
Phil is from Tampa, Florida and is currently pursuing a Master of Science in Health Informatics. His background includes educational and professional experience in information systems, economics, healthcare consulting, and project management. He holds the Information System Analyst certification from the Institute for the Certification of Computing Professionals and is a Certified Associate in Project Management through the Project Management Institute. Phil is an active member of the Health Data Consortium (HDC), the Project Management Institute (PMI), and the Healthcare Information and Management Systems Society (HIMSS). His interests include football, hockey, aviation, music, and travelling.

David Herrick, MHA 2016

University of Missouri Health Care
Decision Support Analyst, Enterprise Analytics
David is currently employed by MUHC in the Enterprise Analytics department. In his role, he provides support to the presentation and analysis of departmental and organization KPIs. David also analyzes opportunities for financial improvements in the non-clincal settings of the organization. Connect with David on LinkedIn.

Beau Harrison, MHA 2016

St. Joseph Health
Administrative Fellow
Beau currently working as an Administrative Fellow with St. Joseph Health in Humboldt County, CA serving in both St. Joseph Hospital and Redwood Memorial Hospital. The fellowship focuses on projects that allows the Fellow an opportunity of rotating through various departments to gain both in-depth project management experience across a breadth of areas in both hospitals. Example projects include the development of a Family Medicine Residency, opening a Prompt Care Clinic, and outpatient lab throughput. Connect with Beau on LinkedIn.

Harsh Abbott, MHA 2016

Harsh has more than 15 years of leadership experience as a Physician and Health Care Management professional. He is experienced in Clinical and patient Care, Clinical Operations, Process and Quality Improvement, Regulatory Affairs, Strategic Planning and International Medical Tourism. He is a critical thinker who can apply extensive knowledge, experience and current industry trends to implement care-taking and cost effective strategies, coaching medical staff on healthcare business practices, expeditious ROI and profit growth opportunities. Connect with Harsh on LinkedIn.

Tyrel Carter, MBA/MHA 2015

University of Missouri Health Care
Administrative Fellow
Tyrel is a people-oriented individual who is currently enjoying an Administrative Fellowship at University of Missouri Health Care. Some of his current projects include: medication distribution for the University of Missouri Health Care System, community paramedic program development, and administrative fellowship program development. Connect with Tyrel on LinkedIn.

Reena Joseph, MHA 2015

Medicus Management Services, LLC
Vice President, Medical Staff Relations
Committed to her passion for healthcare, Reena works at Medicus Management Services, LLC, a management service organization (MSO). She functions in the capacity of the Vice President of Medical Staff Relations for two companies, USA Radiology Management Solutions, LLC and Emergency Medical Care, LLC under the MSO. She works primarily as the liaison for all physicians and hospitals contracted with the organization. Her role involves working with the Medical Directors of the Emergency Departments and Radiology Departments at all of the company’s client facilities, creating performance scorecards. Reena also works closely with ER scheduling, physician team development, onboarding of new physicians and other administrative duties within the organization.

Chris Lau, MHA/MSHI 2015

Mayo Clinic
Internal Business Consultant
Chris is currently working as a Business Consulting Fellow in the Division of Systems and Procedures at Mayo Clinic in Rochester, Minnesota. Systems and Procedures is Mayo Clinic’s internal business consulting and management engineering team. Chris's primary focus is in clinical quality improvement. Feel free to connect with Chris on LinkedIn.

Brandon Nelson, MHA/MSHI 2015

Rush University Medical Center
Administrative Fellow
Brandon is the current Administrative Fellow at Rush University Medical Center in Chicago Illinois. His passion for healthcare derives from personal and professional experiences. During his time at Mizzou Brandon worked as graduate research assistant for the Center of Healthcare Quality as well as the Quality Improvement Chair for the MedZou Community Health Clinic. Brandon is excited about the opportunity to represent the University of Missouri as the Administrative Fellow at Rush. M-I-Z

Chris Busick, MHA/MBA 2014

Ascension Health
Analyst
Chris Busick received Master of Health Administration and a Master of Business Administration at the University of Missouri in 2014. His interests include pediatrics and operations efficiency.

William Beach, PhD 2013

Hodges Universitye
Program Chair, Health Services Administration
Dr. Beach is currently the Program Chair of Health Services Administration at Hodges University. Hodges has two campuses: one in Naples, FL and one in Fort Myers, FL. It is an SACS accredited private, non-profit university offering undergraduate and graduate degrees. Dr. Beach is also on faculty and currently teaching courses in Health Administration and Health Information Technology. He is developing a program in Healthcare Informatics, targeted to begin in Fall 2014. He is also serving as Chair of the HIMSS Population Health Task Force.

Brandon Slama, MHA/MBA 2013

University of Missouri Health Care
Administrative Fellow
Brandon is a life-long learner currently enjoying an Administrative Fellowship at University of Missouri Health Care. Some of his current projects include: cardiovascular service line planning and integration, FY14 operating goals dashboard, leadership development program planning, outpatient pharmacy business plan, cancer call center optimization, improving cancer center on-time lab results, health insurance exchange planning, nursing org structure redesign, technical charge edit reduction, capital allocation facilitation, committee optimization, comprehensive stroke center accreditation, streamlining cardiovascular registries, and administrative fellowship program development. Connect with Brandon at: https://www.linkedin.com/in/brandonslama.ub/

Brian Weiss, MHA 2013

University of Missouri School of Medicine
Medical Student

Eric Franks, MHA/MSHI 2012

University of Missouri School of Medicine
Project Specialist, Center for Health Care Quality
Eric Franks received a dual Masters in Health Administration and Informatics from the University of Missouri. Eric joined CHCQ in May of 2012 as a Research Analyst and works primarily with improvement teams within UMHC. Eric is proficient in health care related data analysis and presentation. Prior to joining CHCQ, Eric worked in financial services and with the VA.

Jure Baloh, MHA 2012

University of Iowa
Research Assistant, Department of Health Management and Policy
Jure is now pursuing a PhD in Health Services Administration (with a focus on quality improvement), and working on projects with his mentors at the University of Iowa, College of Public Health, Department of Health Management and Policy.

Aaron Chrisman, MHA 2012

VA San Diego Healthcare System
Administrative Fellow, Office of the Director
As a fellow, Aaron is undertaking a 1-year program that provides diverse experiences involving rotations throughout all the major functions/services of the hospital, special program assignments, membership on management teams, and special projects in areas of interest. The program is designed to cultivate leaders in the field of healthcare through exposure to a wide range of operational activities and by fostering close working relationships between the fellow and senior management.

Kyndal Riffie, MHA 2012

Boone Hospital Centerz
Customer Relations and Business Development Associate

David Clark, MHA 2011

UNC Health Care - Chapel Hill, NC
Data Analyst
David is a data analyst in the Department of Performance Improvement and Patient Safety at UNC Health Care. He is responsible for providing data support for inpatient quality improvement initiatives, regulatory compliance, and organization-wide performance measurement and reporting. The majority of his time is spent providing data support for the Transitions of Care Team, a multidisciplinary readmissions action team focused on adequately preparing patients for discharge and transitions in care. In addition to his work, he is currently interested in the application of data-mining techniques to large-scale data sets to identify opportunities to improve patient care.

Eric Leemis, MHA 2011

University of Missouri Health Care
Planning & Project Specialist, Surgery Services
As a project specialist, Eric is responsible for coordinating both operational and quality improvement initiatives across multiple facilities. He is also responsible for generating various financial and quality reports for the Surgery Services department on a regular basis. Through his position, Eric works directly with the department director and chairs in the School of Medicine.

Abhi Dutta, MHA 2010

UC Davis Medical Center, Sacramento
Administrative Fellow
As a fellow Abhi serves as a member of the administrative team, receiving experience in all aspects of management in an academic medical center environment, and is exposed to all levels of operation within the organization. His projects are in the areas of business development, human resources, information technology, finance, quality and facilities planning.

Jonathan Hammond, MHA 2009

Cancer Treatment Centers of America
Budget & Decision Support Analyst
Jonathan is responsible for the design, testing, maintenance, and support of hospital-wide data analytics and reporting solutions. This includes advising management on data and measurement strategies, and developing performance indicators, hospital dashboards, functional reports, and applications.

Alex Love, MHA 2009

Oklahoma City VA Medical Center
HR Specialist
As an HR Specialist, Alex specializes in Employee / Labor Relations. On the labor side he interacts with the labor union, which includes negotiating changes in employee working conditions, negotiating the master labor - agency agreement, resolving disputes, trying to partner with them as much as possible. On the employee relations side of things, he deals with all employee disciplinary actions which includes drafting charges for discipline and conducting investigations and collecting evidence if necessary, issuing the official actions, advising management on how to conduct discipline, advising employees on policies and procedures, overseeing the employee awards program, maintenance of employee time and attendance, sick and annual leave, employee performance appraisals, workers compensation and retirement.

Nick Wiscons, MHA 2009

Ascension Health
Manager of Field Operations, Supply Chain Implementation Department
Nick is responsible for the implementation process for products in over 70 facilities across the country.

Aaron Borgmeyer, MHA 2008

Naval Health Clinic - New England
Department Head, Healthcare Business Operations
As a health care administrator (HCA) in the United States Navy Medical Service Corps, Aaron is responsible for the appointments call center, TRICARE oversight, and case management services for the Naval clinics in Portsmouth, Maine, Saratoga Springs, New York, Groton, Connecticut, and Newport, Rhode Island. His responsibilities in Newport also include the referral management department.

Louis Magdits, MHA 2008

City of Hope Medical Center
Surgical Business Administrator
As of November 2011, Louis holds the position of the Director, Patient Care Services Operations. In this newly created position, he will focus on providing non-clinical support to patient care service operations. Louis previously held the position of Surgical Services Business Administrator in which he led significant improvements in supply chain management for the operating rooms, assisted with the development of a new Out-Patient Surgery Center, and incorporated LEAN principles to create greater efficiencies in the peri-operative services departments.

Fang Zhang, MHA 2008

MU Department of Neurology
Administrator and Senior Practice Manager
Fang oversees day-to-day operations of the Neurology Department and Neuro Clinics. She manages their total financial and personnel resources and coordinates these resources to provide adequate medical care. She also manages medical research projects and aids in the education of medical students and residents as well.

Tiera Gunlock, MHA 2007

Professional Research Consultants (PRC), Inc.
Client Education Consultant