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Eric Franks, MHA/MSHI 2012
University of Missouri School of Medicine
Project Specialist, Center for Health Care Quality
Eric Franks received a dual Masters in Health Administration and Informatics from the University of Missouri. Eric joined CHCQ in May of 2012 as a Research Analyst and works primarily with improvement teams within UMHC. Eric is proficient in health care related data analysis and presentation. Prior to joining CHCQ, Eric worked in financial services and with the VA.
Jure Baloh, MHA 2012
University of Iowa
Research Assistant, Department of Health Management and Policy
Jure is now pursuing a PhD in Health Services Administration (with a focus on quality improvement), and working on projects with his mentors at the University of Iowa, College of Public Health, Department of Health Management and Policy.
Aaron Chrisman, MHA 2012
VA San Diego Healthcare System
Administrative Fellow, Office of the Director
As a fellow, I am undertaking a 1-year program that provides diverse experiences involving rotations throughout all the major functions/services of the hospital, special program assignments, membership on management teams, and special projects in areas of interest. The program is designed to cultivate leaders in the field of healthcare through exposure to a wide range of operational activities and by fostering close working relationships between the fellow and senior management.
Kyndal Riffie, MHA 2012
Aaron Weiser, MHA 2012
Eric Leemis, MHA 2011
University of Missouri Health Care
Planning & Project Specialist, Surgery Services
As a project specialist, Eric is responsible for coordinating both operational and quality improvement initiatives across multiple facilities. He is also responsible for generating various financial and quality reports for the Surgery Services department on a regular basis. Through his position, Eric works directly with the department director and chairs in the School of Medicine.
- David Clark, MHA 2011
UNC Health Care - Chapel Hill, NC
David is a data analyst in the Department of Performance Improvement and Patient Safety at UNC Health Care. He is responsible for providing data support for inpatient quality improvement initiatives, regulatory compliance, and organization-wide performance measurement and reporting. The majority of his time is spent providing data support for the Transitions of Care Team, a multidisciplinary readmissions action team focused on adequately preparing patients for discharge and transitions in care. In addition to his work, he is currently interested in the application of data-mining techniques to large-scale data sets to identify opportunities to improve patient care.
Abhi Dutta, MHA 2010
UC Davis Medical Center, Sacremento
As a fellow I am supposed to serve as a member of the administrative team, receive experience in all aspects of management in an academic medical center environment, and am exposed to all levels of operation within the organization. I can work on projects, which may include business development, human resources, information technology, finance, quality and facilities planning.
Jonathan Hammond, MHA 2009
Cancer Treatment Centers of America
Business Intelligence Analyst
I am responsible for the design, testing, maintenance, and support of hospital-wide data analytics and reporting solutions. This includes advising management on data and measurement strategies, and developing performance indicators, hospital dashboards, functional reports, and applications
Alex Love, MHA 2009
Oklahoma City VA Medical Center
As an HR Specialist, I specialize in Employee / Labor Relations. On the labor side we interact with the labor union, which includes negotiating changes in employee working conditions, negotiating the master labor - agency agreement, resolving disputes, trying to partner with them as much as possible. On the employee relations side of things, we deal with all employee disciplinary actions which includes drafting charges for discipline and conducting investigations and collecting evidence if necessary, issuing the official actions, advising management on how to conduct discipline, advising employees on policies and procedures, overseeing the employee awards program, maintenance of employee time and attendance, sick and annual leave, employee performance appraisals, workers compensation and retirement.
Nick Wiscons, MHA 2009
Manager of Field Operations, Supply Chain Implementation Department
Nick is responsible for the implementation process for products in over 70 facilities across the country.
Aaron Borgmeyer, MHA 2008
Naval Health Clinic - New England
Department Head, Healthcare Business Operations
As a health care administrator (HCA) in the United States Navy Medical Service Corps, I am responsible for the appointments call center, TRICARE oversight, and case management services for the Naval clinics in Portsmouth, Maine, Saratoga Springs, New York, Groton, Connecticut, and Newport, Rhode Island. The responsibilities in Newport also include the referral management department. My carrier as a Naval Officer provides me the unique opportunity to serve my country and those who have sacrificed before me.
Louis Magdits, MHA 2008
City of Hope Medical Center
Surgical Business Administrator
As of November 2011, Louis holds the position of the Director, Patient Care Services Operations. In this newly created position, he will focus on providing non-clinical support to patient care service operations. Louis previously held the position of Surgical Services Business Administrator in which he led significant improvements in supply chain management for the operating rooms, assisted with the development of a new Out-Patient Surgery Center, and incorporated LEAN principles to create greater efficiencies in the peri-operative services departments.
Fang Zhang, MHA 2008
MU Department of Neurology
Administrator and Senior Practice Manager
I worked as a project manager at the Mayo Clinic cancer center. I managed three NIH-sponsored lung cancer research projects aimed at elucidating the interaction between patient genotype and cancer treatment success. The experience I gained from CHCQ prepared me for Mayo Clinic where I helped improve work flow and data quality, and where I became a team leader. I enjoyed this work tremendously, but I moved back to Columbia at the end of 2009 to be with family. I now oversee day-to-day operations of the Neurology Department and Neuro Clinics. I manage their total financial and personnel resources and coordinate these resources to provide adequate medical care. I manage medical research projects and aid in the education of medical students and residents as well.
Tiera Gunlock, MHA 2007
Professional Research Consultants (PRC), Inc.
Client Education Consultant
As a Client Education Consultant at Professional Research Consultants (PRC), Inc., Teira works with hospitals to help them understand their patient, physician, and employee satisfaction results. She travels to and presents results to hospital leadership, conducts "Leadership Training," and holds "Action Planning" sessions at PRC's client hospitals. In addition to presenting, she also works with specific units to discuss their results and help them make the most of their data to improve the hospital and make the quality of care EXCELLENT from the perspectives of patients, physicians, and employees.
Matthew Kolb, MHA 2007
Allina Hospitals and Clinics
Director, Clinical Service Lines
I work in the Office of Clinical Excellence at Allina Hospitals & Clinics and help lead the development of system-wide clinical service lines. The goals of clinical service line development are threefold - to enhance clinical care by developing best-practice care algorithms for treatment of specific clinical conditions; to improve operating efficiency by reducing inappropriate clinical or operational variation across the system, and to enable growth by developing service line strategic and financial plans. I have worked closely with the Oncology Clinical Service Line, but currently serve as the interim operations leader for the Neuroscience Clinical Service Line. A key aspect of my current role is to work with independent physician groups and Allina hospital leadership to build internal consensus for neuroscience service line development. Another important part of my current role is to extend Allina's service lines to new markets by identifying opportunities for strategic partnerships, and working with external organizations to implement clinical programs and services. Lastly, I have helped lead clinical program committees that develop best practice protocols and examine opportunities for performance improvement. The work of these program committees will be particularly important as payment reform moves increasingly toward bundled payments for "episodes of care." I feel fortunate to work on improving Allina's care model to ensure the best possible outcomes for patients and optimal financial value for the healthcare system.
The knowledge gained while working as a graduate research assistant with the Center for Health Care Quality has been tremendously valuable. In my current role, I regularly draw on my experiences at the Center for Health Care Quality and University of Missouri.
Jared Long, MHA 2007
Midwest Eye Care, PC
Ambulatory Surgery Center Manager
In my role as the Ambulatory Surgery Center Manager, I have several roles. First, I oversee all operations of the ambulatory surgical center (ASC). I am also responsible for creating and maintaining efficient operations, providing high quality nursing care, and maximizing profitability. Lastly, I am charged with performing or supervising the following functions: ASC facility certification and insurance participation status, personnel and facility management, supply and capital purchasing, surgeon relations and solicitation, customer service, and short and mid-range strategic and operational planning.
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